The Police Department of the City of Maumelle, located in Central Arkansas and a neighboring town to Little Rock, is anticipating huge improvements in the administrative and operational workflow with the implementation of their new TriTech Software System’s Imc Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile, Administrative and Bar Coding applications. “When you have about 20 officers responsible for 20,000 citizens, saving time on the administration and operations side of the organization will result in big improvements on the service and safety side,” said Mike Wilson, the Professional Standards Commander at Maumelle Police Department.
Maumelle Police Department has been using a combined paper and Microsoft Access database system for managing reports and communications for the last decade. Wilson, who has been with the Maumelle Police Department for 21 years, created a 15-table database in 1998 to try and manage all of their records. He started investigating CAD and RMS systems in 2004 to help manage information and workload. After researching several options, the Maumelle Police Department chose TriTech because of their solid product offerings and strong company reputation in law enforcement.
“Statistical analysis for evaluation of several key performance areas has been almost impossible to do efficiently in the old system and with the new integrated system, data will not only be more accessible, but also more accurate across the department. The concept of having a paperless office someday is very intriguing and a possible future objective. The implementation of the TriTech Software System’s Imc CAD, RMS, Mobile, Administrative and Bar Coding applications is a big step in that direction,” said Commander Wilson.
The flow of operations at the Maumelle Police Department will also change dramatically with the computerization of tasks. For example, instead of creating multiple paper reports for various departments and personnel, the Imc RMS system makes information available for authorized personnel to access, whether from their mobile or office computers. The mobile software installed in the vehicles is a seamless extension of the records management system’s data, as well as the CAD system, which provides real-time mission critical information. With just the mandatory monthly NIBRS (National Incident Based Reporting System) reporting alone, the department may save several hundred hours because of the automated Error Checking tab in the RMS system which should eliminate reports with errors coming back for revision. The report generator in the system also shortens the monthly state report submission process to about two minutes, which frees up staff to be repurposed for other needs in the department.
“We recognize the economic impact on many local municipalities and feel very privileged to be selected as the public safety technology partner for Maumelle PD,” says Leo Hisoire, vice president of operations at TriTech’s North Grafton office – where the Imc Solutions suite is developed. “TriTech’s Imc Solutions serve a critical role in improving administrative and operational workflow of law enforcement and fire-rescue departments to provide continued protection of people, life and property. Our focus is on delivering the best solutions and services to assist our clients in achieving their goals.
“This is a pretty big change for us; we’re so excited to have everything automated,” said Commander Wilson. “We’re chomping at the bit to get the system up and running.”
About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.
