Recruitment in law enforcement is facing unprecedented challenges and that is particularly true in large agencies such as Philadelphia. With over 35 years of experience focused on street criminals, Philadelphia Captain John Walker was tasked with revamping the recruitment process. His approach didn’t rely on tradition but rather a multi-faceted process that challenged the norms and launched Philadelphia PD past the goals of city leadership.
The Challenge of Recruitment
Captain Walker was assigned to recruiting two years ago and he quickly realized the depth of the challenges the agency was facing, including a shortage of over 1200 police officers. Coming from a successful operational background, he had little experience in recruitment but he understood that without people, effective policing was impossible.
One of the first issues he identified was the lengthy recruitment process. Candidates faced delays of up to 108 days without any communication from the department post-application. In a competitive job market, such delays are detrimental. Captain Walker recognized that potential recruits often have many job options, including roles in the private sector that offer competitive salaries and benefits.
Identifying Fail Points
Captain Walker’s analytical background proved invaluable. He conducted a thorough review of previous application drives to identify fail points. What he found was alarming: a significant percentage of applicants, around 17,000 out of 30,000, never showed up for orientation after applying. This raised critical questions: Why were candidates applying only to disappear? What was wrong with the process that discouraged them?
After analyzing the data, it became clear that the recruitment process was not only inefficient but also poorly marketed. The perception of law enforcement, especially post-2020, had shifted dramatically. Captain Walker noted that the public image of police had been shaped by external narratives, often negative, leading to a decline in interest in joining the force.
Revamping the Recruitment Process
To tackle these issues, Captain Walker initiated a comprehensive overhaul of the recruitment process. His strategy consisted of three main pillars: improving communication, enhancing branding, and streamlining the application process.
1. Improving Communication
One of the first changes was to enhance communication with candidates. By establishing a system to contact applicants within seven days of their application, the department could keep candidates informed and engaged. This included providing details about practice sessions for exams and orientation dates, making the process more predictable for applicants.
2. Enhancing Branding
Captain Walker understood that branding was crucial in attracting new recruits. The Philadelphia Police Department needed to redefine how it presented itself to the public. Instead of allowing the negative perceptions to dominate, he sought to showcase the positive impacts of policing. This involved using relatable imagery and focusing on the diverse skills that make a good officer, rather than relying on stereotypes.
3. Focusing on Recruiting
Branding played a role for the agency but Walker understood that was just one piece of the solution and he needed a robust digital recruiting campaign that met the candidates where they were, social media. While many companies offered to drive traffic to their website, he understood that recruiting was about people and he found assistance with SAFEGUARD Recruiting.
Owned and operated by former law enforcement professionals, Walker found a partner that understood their challenges and SAFEGUARD Recruiting was able to immediately send over 1000 police candidates to the agency on a monthly basis.
Walker noted that SAFEGUARD was extremely beneficial in showing them the applicable data on what was working and not working with their efforts, noting that images of officers in action or community engagement resonated far more than traditional depictions.
4. Streamlining the Application Process
By collaborating closely with the Office of Human Resources, Captain Walker was able to reduce the time from application to hire significantly. Previously, candidates could wait months for a response, but through improved processes and consistent communication, the department aimed to reduce this to 56 days. This included implementing weekly meetings to track applicant progress, ensuring no one fell through the cracks.
Leveraging Data for Success
Data-driven decision-making played a pivotal role in Captain Walker’s strategy. Understanding the importance of metrics, he focused on measuring the effectiveness of their recruitment efforts. By analyzing application trends and candidate feedback, he could adjust strategies in real-time, maximizing the impact of their marketing and outreach efforts.
Captain Walker introduced what he referred to as “return on intention,” emphasizing that every action taken in the recruitment process should have a clear purpose and measurable outcome. This approach allowed for continuous improvement and adjustment based on what was working and what wasn’t.
Implementing Incentives for Recruitment
Recognizing that recruitment is a team effort, Captain Walker introduced an incentive program for current officers to refer potential candidates. By offering bonuses or additional vacation days for successful referrals, he empowered officers to take an active role in recruitment. This not only increased the number of applicants but also helped improve morale within the department, as officers felt more invested in the growth of their team.
The Importance of Mindset Shift
One of the significant challenges Captain Walker faced was shifting the mindset of existing recruiters. Many viewed recruitment as a passive process, waiting for applicants to come to them. However, Captain Walker advocated for a proactive approach, emphasizing that every officer should be a recruiter. This cultural change was essential for the long-term success of the department’s recruitment efforts.
Looking Ahead: The Future of Recruitment in Law Enforcement
As Captain Walker continues to implement his strategies, the results are becoming apparent. With a renewed focus on effective communication, branding, and streamlined processes, the Philadelphia Police Department surpassed their 2024 recruiting projections and is on track to meet its recruitment goals. The success of these initiatives serves as a model for other law enforcement agencies facing similar challenges.
In conclusion, Captain John Walker’s multi-pronged approach to recruitment is a testament to the importance of adaptability and innovation in law enforcement. By prioritizing communication, branding, and data-driven strategies, he is not only addressing the immediate challenges of recruitment but also laying the groundwork for a more effective and responsive police force in the future. As the landscape of law enforcement continues to evolve, so too must the strategies used to attract and retain the best talent.
