Courageous Conversations - Below 100 -

Courageous Conversations

If you don’t say anything, then who will?



Sgt. David Kinaan | Tuesday, April 30, 2013

The term courageous conversations has been used to describe the courage an individual displays when they provide constructive criticism or feedback to another officer, especially in matters that relate to officer safety. The feedback generally deals with the observance of act or an omission that could have placed the other in danger. The more common the occurrence, the more courage is needed to address the incident. 
The courageous conversation isn't normally an operational debriefing. It's generally informal, sometimes very informal, and normally takes place between the two or three individuals involved.
In recent years, I've had to opportunity to share the importance of courageous conversations in motorcycle training and motorcycle safety. Courageous conversations occur when someone feels the need to provide some constructive criticism, or feedback to another, when the latter has started down a path of taking shortcuts, or taking chances unnecessarily. Normally, when the topic is discussed, one usually thinks of the person who initiates the conversation as needing the courage to provide constructive criticism to a peer, or maybe even a superior. Although I’m sure this is true, I want to take a look at it from the other side also, from the perspective of the officer being critiqued.
Right-Side Approach
A friend of mine is now a chief, but many years ago when he was a young beat cop in the county area of Los Angeles, he had watched other officers, usually senior officers, make left side approaches on vehicle stops. He'd also observed the same behavior with officers from the surrounding allied agencies. Usually, these stops were conducted on surface streets or other locations where there wasn't as great of a danger from passing traffic.
Being a young officer, he sought to emulate what he saw, in an effort to quickly be accepted into the ranks of the officers who were competent and cool. However, his extensive training had taught my friend that a right-side approach provided a greater degree of officer safety from a violent subject, as well as from passing traffic. Well, the day came when he made an enforcement stop off the street, and away from traffic, so he elected to make a left-side approach. He concluded the enforcement contact without incident and went on his way. He was pleased with his performance and felt he was that much closer to fitting in with the senior crew.
When he returned to the office at the end of his shift, he found a note in his pigeon hole, presumable from another officer, telling him that left-side approaches were dangerous and he should stick to right-side approaches. He assumed the note was from another officer since it wasn't signed. His first reaction was to become irritated with the author of the note; in his mind, the author didn't understand what he had done. My friend felt he was being safe; he was out of the way of passing traffic. In his haste, my friend overlooked the potential of a confrontation with the driver or other occupants of the car. At the time, my friend didn't appreciate this critique of his performance. But he will tell you today, he never made another left-side approach.
Constructive Feedback
Most courageous conversations start out from an observation of an act, or the omission of an act, that may result in additional danger to the officer. It could even be a young officer who gets in a car with his or her training officer and the training officer isn't wearing a seat belt. It takes a tremendous amount of courage for the trainee to initiate a conversation with the training officer about the danger of not wearing a seat belt. Likewise, it takes a confident and courageous training officer to accept that critique from a trainee and respond in a positive manner.
With riding motorcycles, an officer is always compelled to self-analyze their performance, and make adjustments, to ensure they're always thinking of their safety first. Most motorcycle officers do a good job of this, so it can be difficult for one officer to bring themselves to critique another officer’s performance. Yet there are times when this courageous conversation needs to occur. As cops, we don't particularly care for constructive feedback from the public, nor do we want the brass restricting our ability to do our job. So where else can that constructive feedback come from, if not from another cop?
If You Don’t Say Anything, Who Will?
I would encourage all cops, especially motorcycle cops who have been at their jobs for several years and have gotten very good at what they do, to take a critical look at themselves and see if there are shortcuts they have been taking. Think back to your initial training and ask yourself, are there things you can do better, or do safer?
Then comes the really difficult task. Take a look at your beat partners, your friends, those you work with, and when you see one start to move outside the circle of what's normally considered safe, have the courage to meet them for a cup of coffee and see if they realized what you observed. And if you're the one being approached, have the courage to listen, and realize this person must have a lot of respect and admiration for you if they're making the effort and taking the chance of upsetting you, to bring this to your attention.
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